We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@soloralcare.com. If your return is accepted, a refund will be issued to the original form of payment.  Shipping costs are non-refundable and customers are responsible for the cost of the return label.  Items sent back to us without first requesting a return will not be accepted.

Feel free to contact us for any return questions at hello@soloralcare.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.  If for any reason your product has arrived damaged, defective or is incorrect please attach a picture as proof within 7 days of delivery to hello@soloralcare.com.

Exceptions / non-returnable items
Due to the nature of our business, we cannot accept refunds for any items that have been opened or used. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Keep in mind, shipping costs are non-refundable and customers are responsible for the cost of the return label.  Please remember it can take some time for your bank or credit card company to process and post the refund too.